A training workshop on “hot lines” jointly organized by the Qatar Foundation for Social Protection and Rehabilitation, Qatar Foundation for Education, Science and Community Development, and the National Human Rights Committee at the headquarters of the NHRC from February 1st until 4th, 2015.
Mr. Jaber Al Hwail, Director of the Legal Affairs Department at the NHRC stated in his speech in the opening session of the workshop that the aim of this workshop is to develop hotlines and raise the capacity of the administrators and operators of them, which reflects the cultural and moral values of the organizing institutions, and their professional performance and credibility.
Al Hwail added that the NHRC has an important role in the protection and promotion of human rights, where the legal department receives complaints and petitions of citizens and residents, through the hotline or personally at the NHRC’s headquarters; we are confident about the success of this workshop and its outcomes, practices and effective recommendations to improve the hotline operations in the National Human Rights Committee.
Al Hwail extended his thanks and gratitude to the participants in the workshop, and “Polaris” institution which provides the valuable technical training to build the skills of dealing with hotline service for social and humanitarian issues. Al Hwail commended the participation of experts and specialists of national institutions and civil society organizations in workshop that shall help exchange experiences and information, raise awareness and promote best practices relating to issues of common concern; finally Al Hwail expressed hopes and wishes for further cooperation between the participating institutions offering social and human services to provide protection and assistance to victims of human trafficking.
Ms. Noor Al Hor, consultant at the Qatar Foundation for the Protection of Social and Rehabilitation gave a speech on the importance of this training workshop on the management, operation and mechanisms of handling phone calls received from victims of human trafficking, Al Hor explained that Qatar Foundation participation in this workshop comes from its interest and eagerness to access and provide protection and assistance to victims of human trafficking through hotlines which is managed by a dedicated staff. She stressed that hotline mechanism is one of the most important protection mechanisms that countries are trying to handle properly, where this connection may be the first contact point with victims, this matter needs to be handed professionally to build confidence and trust that the necessary assistance and support will be provided to the caller.
Mr. Chris Newman, Welfare Manager at Qatar Foundation for Education, Science and Community Development, stated that the QF always seeks new ways to expand the avenues of communication for workers, where the participation of the organizers for this event is instrumental in ensuring that all our organizations can improve the standard of living for those residing in Qatar; Qatar Foundation is committed to ensuring dignity and respect for all, by providing a good quality of life, an appropriate work environment and suitable living conditions. In the spirit of the holistic and principled nature of the QF Mandatory Standards for Workers’ Welfare, QF continuously aims to improve the workers ability to relay their grievances in a safe, confidential and credible environment.